Terms and Conditions

Mumbai Psychiatry Clinics is a chain of psychiatry clinics in Mumbai. Our team comprises of Psychiatrists, Psychologists and Counsellors (herein after referred to as therapist). Our Counsellors and Psychologists will do e - therapy and e - counselling. Our Psychiatrists can prescribe medicines for mental health illnesses and can also do therapy. Therapy can be conducted through Audio or video medium on the website. But medicines will not be prescribed online.

For that matter E - Therapy & E - Counselling means: It is using different methods of behaviour therapy and counselling on an online platform through Audio or video medium. It attempts to change the maladaptive behaviour patterns, improve interpersonal relationships, resolve psychological conflicts, modify dysfunctional beliefs ,reduce distressing emotional reactions through proven methods like Cognitive Behaviour Therapy (CBT) , Rational Emotive Behaviour Therapy (REBT) ,Dialectical Behaviour Therapy and other forms of therapy.

When should I meet a psychiatrist at one of your clinics rather than online therapy?

1) If you have thoughts of harming yourself or someone else

2) If you are suffering from severe depressive disorder with active suicidal thoughts/attempt

3) If you have severe substance use with withdrawal

4) If you are a minor (under 18 years old), unless accompanied by a guardian Remember that psychiatric or psychological help is best taken in person.

Duration and Prices:

The duration of each session with a psychologist will be for 50 minutes and the charges will be 700 rupees. While the duration of each session with a psychiatrist will be

30 minutes and the charges will be 800 rupees.

Consent

By using the website, provided by us your personal information or by making use of the features provided by the website or by making a payment, you hereby provide your consent to the collection, storage, process, disclose and transfer of your personal information in accordance with the provisions of this Policy. You acknowledge that you are providing your Personal Information out of your free will. You have the option to not provide us the personal information sought to be collected.

When using our services, you will be required to provide some personal information about yourself that can be used to contact or identify you, such as your name, phone number, emergency contact number, gender, occupation, hometown, personal interests, your email address, reason(s) for cancelling an appointment medical history and any other information that the consultant might require from you. Your information is used by the consultants to make better assessments about your condition and hence provide you with most suitable counselling service. If your Personal Information changes, or if you need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at admin@mumbaipsychiatry.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.

Frequency of sessions:

Frequency of the sessions will be as agreed upon between you and therapist depending on the variety of the problems and symptoms.

Documentation:

The therapist may take notes during the therapy session.

Recording:

The therapist may tape record/video record the therapy session for documentation and supervision purposes.

Late to the session:

If the therapist will be ever late, he will try to let the client know in advance, even if the delay is just a few minutes. If the therapist is responsible for delay in start of the session and the client can stay longer, then the therapist will see the client for the full time. If the client arrives late for an appointment, then the session may still end at the scheduled time, however if it is possible then the session may go to the full time. If either the therapist or the client is late by more than 15 minutes and don’t inform the other party than the session will stand cancelled.

What to do if technical error occurs?

It is understood that as we are communicating through internet, disruption in services or other technical difficulties might take place should a disruption occur in the middle of the session, you can reach out to us at 022 6446 2323.

Refund and Cancellation Policy

Cancellation has to be done at least 6 hours before the session. If the cancellation is done 6 hours before the session, complete refund will be done. Also, If the therapist is late by more than 15 minutes and don’t inform the other party then the session will stand cancelled and complete refund will be done. The refund will be done within 7 working days after cancellation. If the sessions couldn't be conducted because of technical glitch at our end, then the Client will receive a full refund within 7 days. If you are not happy with a particular therapist ,full amount will be refunded and a new therapist will be suggested to you. All the cancellation and refund requests to be sent on the following email id- admin@mumbaipsychiatry.com

Emergency situations:

Audio and video counselling services are not meant for emergency situations. Contact Your doctor or visit a nearby hospital in case of an emergency.

  • Contact Us

A2-001, Anand Nagar, RMMS,
opp Vijaya Bank,
Dahisar East
Mumbai - 400068


call icon 022-64462323


email icon  info@mumbaipsychiatry.com

  • Disclaimer

Mumbai Psychiatry Clinics” provides general information for educational purposes and awareness in the field of psychiatry. The information provided in this site, or through linkages to other sites, is not a substitute for medical or professional care, and you should not use the information in place of a visit, call consultation or the advice of "Physician, Psychiatrist or other health care provider.

“Mumbai Psychiatry Clinics” is not liable or responsible for any outcomes arising from advice, course of treatment, diagnosis or any other information, services or product you obtain through this site. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website

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